ISBN0324323638

What is the major barriers to effective comunication. as an manager or supervisor,how to eliminate or reduce these barriers.

I found it to be well organized, beginning with the individual, then bringing in the group process, and ending with the total organization aspect. Points are brought forth in a dynamic manner.

Overall the book contains good information. However... at times the definitions are ridiculously and unnessisarily long-winded... most of the content is common sense-- wait...so you are telling me I should be ethical?... wait...people of different cultures are...different? Wha?! no way!!

Maybe I'm a tad cynical but give me a break... I give the book two stars for the little bit of useful content.

It's not worth the money to buy the 11th edition however if you need the book for class and the professor tests extensively on book content rather than general ideas... you'll probably need the 11th

I did recieve my book in a timely fashion but the seller should have mentioned that the book was excessivley marked up. All the chapter questions where done in pencil(at lease they can be erased), It has been customery for sellers to note that the books are highlighted and/or pen or pencil marked. I wasn't happy since I do look for this type of disclosure when selecting a buyer.

I have selected expedite mailing method. Need the book urgently. By the way, I need the CD-ROM and Printed Access Card InfoTrac 1-Semester which is attached with the book. Thanks.